.jpg)
FAQ (Frequently Asked Questions)
What Are My Payment Options?
We accept Square and PayPal for online sales.
Is My Credit Card Info Safe?
Absolutely! Online purchases are processed by one of the internet’s most trusted payment processing providers, Square.
When Will You Charge My Credit Card?
Orders placed online are paid in full the day of order. All repairs are paid in full the day they ship.
Will I Receive a Confirmation Once My Order Has Been Placed?
Yes. Once we have received your order, you will receive a copy of your online purchase via email.
Do You Service Commercial Accounts As Well as Residential Accounts?
Yes, we service Commercial accounts too.
Do You Charge for Shipping?
Parts
We offer FREE shipping on all orders over $50. Applies to orders that can be shipped via USPS First Class Mail within the contiguous United States with combined package dimensions of less than 72". Oversized and expedited orders are charged at our listed Shipping Rates.
Repairs
Customer responsible for shipping charges both ways on any repairs.
Will You Let Me Know When My Order Is Shipped?
All online orders ship within two working days. We will notify you via email if your order is on backorder for any reason.
Can I Get My Parts Faster?
- Expedited shipping within the US is available at the following USPS Priority Mail: $12.95 (Does not include orders over 72'')
Please see our Shipping Rates for full details.
How Long Will My Parts Take To Arrive?
Most parts orders will ship within one to two working days. Back orders or out-of-stock parts could take up to two weeks, and you will be notified via email if any portion of your order is on back order.
What Is Your Return Policy?
Thirty-day return policy for all parts with the exception of strings and cords. Shipping charges are not reimbursed.
Do You Offer Large Quantity Discounts?
If you have a large commercial project, let us know, we will give you the best large volume discount available depending on the project.
What if the Part I’m Looking for Is Not on Your Website?
We stock the most common parts on hand; we have access to hundreds of other parts. The best way for us to find your part is to email a close-up of your part with any brand name you can find on your blind.
Do You Carry Drapery Hardware Parts Such As Missing Brackets or Supports?
No, these are hard to locate, and most major drapery hardware suppliers don't sell just loose brackets for older rods.
How Long Will My Repairs Take To Arrive?
We prioritize all repairs; our goal is that your repair will be ready to re-ship in two to three working days. Some repairs require special order parts or modifications. Please allow two weeks for re-ship, and you will be notified via email.
How Do I Know if My Blind Can Be Fixed?
Most custom-made blinds or shades are 100% repairable as long as the parts have not been discontinued. Ready-made products usually are not cost-effective to fix, or parts are not available for repair mainly because ready-made products are manufactured overseas.
Is It Possible To Drop Off My Blinds Instead of Shipping Them?
If you live in or around the Austin, TX, area, we a have drop-off/pick-up location and also offer service calls to your door. Please contact us for hours and addresses.